When accepting your place at the College, you agree a Learning Contract based on:
The College Contract
In offering you a place at the College, we undertake to provide, without prejudice:
- the specialist teaching necessary for your success;
- the setting and marking of work essential for you to make full progress;
- a range of courses to cater for all your reasonable needs and interests at this stage in your education;
- facilities, materials and equipment sufficient for your programme of study;
- facilities for independent learning in an appropriate atmosphere conducive to learning;
- a range of curricular activities and experiences to enable you to have a full and broad education;
- a support system from staff which ensures you have access to the guidance, advice and support you need to make a success of your education;
- careers information and guidance in support of your applications for higher education or work, and all necessary supporting references;
- regular contact, both formal and informal, between the College and your parents;
- healthy and safe and non-smoking College buildings
The Student Contract
In accepting a place at the College I undertake to:
- attend all lessons, arrive punctually and respect the rules established by the teacher and the group, such as switching off electronic devices, not eating or drinking in class;
- be fully prepared for all lessons. Make sure I bring the correct equipment to class, meet deadlines, keep all work organised and ask for help when necessary. I understand that I must notify the College of any absence and catch up with work missed;
- apply myself in all classes and give my best in all areas of my studies, including homework.
Attend interviews with my Personal Tutor and other members of staff when invited and take advantage of the opportunities provided by the College;
- behave responsibly and not be disruptive inside and outside of lessons. Comply with the College’s security systems, carry my ID card and respect the College’s dress code. Respect the building and the facilities;
- respect all members of the College community, regardless of differences in culture, ability, race, gender, age or sexual orientation and not give offence to others through my behaviour.
If you have a problem which you think stems from unfair treatment, either from a member of staff or as a result of a particular set of circumstances, there is a procedure which should help you resolve the problem.
You should talk to someone who may be able to help. This would normally be the individual(s) with whom you have the problem. If this is not possible, speak to your Personal Tutor, who may be able to intervene. We would normally expect complaints to be resolved informally, but if the issue cannot be resolved at this stage, then you may wish to make a formal complaint through the Complaints Procedure.
If you wish to make a formal complaint, you must first put your complaint in writing and pass it to the Deputy Principal, Peter Roberts (via reception in the main building) or email email@example.com. Action will then be taken to investigate and to find a satisfactory solution.
At this stage, you would be required to submit a statement explaining your concern. Under normal circumstances, you should expect some response within 5 working days. This may involve a meeting or meetings with a member of the Senior Leadership Team, normally Peter Roberts. You may wish to be accompanied to any such meeting by a supporter e.g. your Personal Tutor, the Student Executive Welfare Officer or a parent/carer. The purpose of meeting is to determine the facts in the situation and reach an outcome that is satisfactory to all parties. It is hoped the complaint will be resolved at this point.
If there has been no satisfactory solution, or if the complaint is a very serious one, further investigation may be carried out on your behalf. You have a right of appeal to the Principal, Jayne Clarke firstname.lastname@example.org, whose decision is final and binding on all parties. Appeals relating to assessments include an opportunity to appeal to the exam board.